Refund and Return Policy

We want you to be thrilled with your purchase and we stand behind the products we sell.

If you are not completely satisfied for any reason, we offer a 30-day return policy on most of our products.

Our policy is simple:

• Must be requested within 30-days of delivery
• Item is in new condition (unmodified, unused) in original packaging
• Customer covers the cost of return shipping
• The item must be approved for return prior to shipment

Please note returned products are subject to inspection and we may reduce credit if a product is damaged, modified or missing parts.

Brands Excluded from the 30-Day Return Policy are listed below and/or in the products description.

HealthSmart: 14-Day Return Policy. All other conditions apply.

Restocking fees cover the costs involved in processing, inspecting, testing, and recertifying returned items.

Some items are subject to a restocking fee, which may not apply to items returned in an unopened, unassembled condition.

These fees are determined by our brands and are specified below and/or in the products’ description.

Brands that may be subject to a restocking fee up to 15%: HealthSmart

Brands that may be subject to a restocking fee up to 20%: Dreampod, Golden Designs, Dynamic Saunas, Maxxus Saunas, Dynamic Cold Therapy

Customers are responsible for the cost of return shipping return, outbound shipping (even if originally advertised as free), and a restocking fee (if applicable) will be deducted from your refund unless otherwise stated.

If your return requires freight shipping, we will provide a prepaid return label or bill of lading (BOL) that you can download and print.

Please use the original packaging to return the item as this provides optimal protection during transit.

Certain refunds may be subject to payment processing fees, as determined by our brand partners. These are most common on returns where the brand deducts non-refundable transaction costs imposed by their payment provider.

1. Contact Our Customer Support Team: Include your order # and a reason for the return. Once authorized, we will provide a Return Merchandise Authorization Number (RMA) and detailed instructions.
   
   
2. Package the Item Securely: Include the RMA number on the package and remember to use the original packaging to ensure it arrives undamaged. If you do not have the original packaging, please notify us when initiating the return so we can assess the options.
   
   
3. Ship the Package: Follow the instructions provided. For large items, this may include preparing the product for a scheduled freight pickup. It is your responsibility to ensure the item is ready at the designated time.
   
   
4. Inspection and Refund: Once received, the item is inspected to ensure it meets return eligibility criteria. We will confirm your refund once the item has cleared this process. Refunds are based on the amount we receive from your payment after applicable deductions.
   
   
5. Refund Notification: We will notify you via email once your refund has been processed. Please allow up to 10-business days for the refund to reach your original payment method.

If more than 15-business days pass without receipt of funds, then please contact us.

Items returned without authorization will be refused and shipped back to the customer at the customer's expense. 

Unauthorized returns that cannot be sent back to the customer will be held for 3 business days before incurring storage fees ($10 per day for parcels, $100 per day for pallets/crates).

If 30-days pass without resolution, the item will be considered abandoned customer merchandise.

Certain items are not eligible for a refund.

This may include items that are damaged due to misuse or items not in their original condition.

All sales are final for consumable products (supplements, vitamins etc.), built-to order items, and shipped, financed (buy now, pay later) orders.

We accept exchanges on eligible products within the applicable return window and subject to the same return conditions outlined in this policy, including product condition, packaging, and applicable fees.

If the item you'd like to exchange for is a different price, we will either charge or refund the difference accordingly.

Please contact our customer support team to initiate an exchange.

Please contact us immediately to cancel an order to avoid return shipping fees. Orders canceled before processing will be fully refunded with the exception of custom-made orders.

Orders canceled after processing will be subject to the 30-day return policy and return shipping fees.

Buy now, pay later orders must be canceled at least 3-business days before the order is communicated to ship and before funds are transferred by the finance company.

Please note that some orders may also be subject to a 5% cancellation fee and/or additional restocking fees as specified above and/or in the product description.

Though unlikely, items may become damaged during transit. We understand how frustrating that can be, but we’re always here to help!

Please inspect all packages and items upon delivery before signing the delivery receipt.

In the event you notice damage, you should:

• Take pictures and videos of the damaged packaging and/or items.
  
  
• For freight deliveries: Make note of all damage on the delivery receipt prior to the freight company leaving the delivery location and signing the receipt (also known as the bill of lading).
  
  
• For standard shipping: Report damage to the carrier (USPS, UPS, FedEx) within 7 days of delivery.
  
  
• Send all photos and/or videos of damage to our customer support team promptly.

We will work with you to file a claim with the carrier and/or manufacturer.

Once the item has been confirmed damaged in transit, we will always send a new item or replacement parts to you at no additional cost. 

Note that items damaged after use are non-refundable unless specified under the manufacturer's warranty.

If delivery is refused due to extensive damage upon arrival, you must document this damage with pictures and/or videos showing the carrier's attempted delivery.

Refused and undeliverable shipments for reasons other than extensive damage may be subject to a 20% restocking fee dependent upon circumstances.

Refused deliveries are subject to delays in refunds as the item can take 2-3 weeks longer to arrive at a warehouse for inspection.

If you have any questions or require assistance, then we’d love to hear from you! Our customer service team is available to support you Mon - Fri, 9AM - 5PM ET.

Please contact us at hello@shoprecoveryrituals.com.